Product and Ordering Guidelines

We understand that making product purchasing decisions is not always easy. To try to alleviate some of your concerns on ordering and provide further information on our products, we have prepared the following guidelines:

Order Completion Timeline

After we receive your logo or artwork, it is typically a 1-3 week turnaround time depending upon the supplier.

Rush Jobs

We understand that sometimes rush orders are necessary and we will try our best to accommodate your request. However, extra charges may be applied depending upon supplier.

Artwork Requirements

Vector eps files are typically required. However, we may be able to work with different image files and drawings depending upon the product and supplier requirements. If you require design services we do have the capability to provide this service. Call us to find out more!

Minimum Orders

Each suppier has different minimum order requirements. Call or email us for further information on minimums.

Guarantees

We stand behind all of our products. If you are not completely satisfied with your purchase we will refund or replace your order.

Shipping Charges

Shipping charges will vary depending upon your location and/or any special shipping options required (i.e., expedited). We will do our best to provide you with the best shipping options available.

Payment Terms

A deposit of 50% of the order is required with the balance owing 30 days after receipt of invoice. Applicable taxes will be added on all orders.

Origin of Products

We look for products made in Canada, the United States and Mexico first in order to lessen the overall carbon footprint and to encourage and support the local economy. However, not all of our products are from North America as we were not able to locate any manufacturers of these items in North America. We do however, ask tough questions as well as proof or certification to ensure that all of our overseas manufacturers are engaged in sustainable practices which includes ethical and fair labor practices.